Claims Process

All claims should be notified to AB Phillips as soon as possible.  This will enable us to action the claim as quickly as possible and help minimise any unnecessary delays, or further damage occurring.  Full details of what occurred and details about anyone else involved should be collected at the time, and passed onto us.  Once you have notified us about the loss or incident, we will then arrange for the claim to be reported to your insurer and where appropriate, for loss assessors and repairers to be appointed to assist in the management of your claim.


After Hours & Emergency Contacts

Emergency Contacts

Police / Fire / Ambulance Call 000
State Emergency Services Call 132 500
Poisons Information Hotline Call 13 11 26

Motor Vehicle Claims – Call 1300 768 007

This service is available for all Private Clients with a Motor Vehicle Policy.

This hotline is open 24 hours, 7 days per week
Click here to learn more about our Motor Vehicle Incident Management Service.

Personal Asset Claims – Call 1800 819 394

(Includes Home, Contents, Caravan, Marine and all other personal asset insurance)

This number is available during business hours only.
For emergency after hours, please call David Keys 0418 349 025.

For Water & Storm damage to carpets, flooring & furnishings:

Quantum Restoration Services 03 9703 1140 (Vic)

Steamatic 1300 783 262 (nationwide), 24 hours a day, 7 days a week

For Glass Repairs:

O’Briens 1800 800 889

For Panel Repairs

Call Sheen Panel Services 1300 REPAIR.
Sheen will guarantee a FREE loan car for all Austbrokers Phillips clients and $150 Insurance Excess Reduction.  24 locations around Victoria.  Visit

Please note:  AB Phillips does not receive any fees or commissions from the organisations detailed above for referrals.  

further claims information

If you are a Business Client, please click here for Claims Assistance. 


If you are a Private Client, please click here for Claims Assistance.