Claims Process

All claims should be notified to AB Phillips as soon as possible.  This will enable us to action the claim as quickly as possible and help minimise any unnecessary delays, or further damage occurring.  Full details of what occurred and details about anyone else involved should be collected at the time, and passed onto us.  Once you have notified us about the loss or incident, we will then arrange for the claim to be reported to your insurer and where appropriate, for loss assessors and repairers to be appointed to assist in the management of your claim.


Personal Asset Claims

(Includes Home, Contents, Caravan, Marine and all other personal asset insurance)

Business hours : 1800 819 394

Or contact John Welsh on 03 8586 9333 or email

After hours: For emergency after hours service  please call 1300 881 750

Please note - any service provided through this emergency after hours service that is not covered under your insurance policy will be charged back to you.


Motor Vehicle Claims

Business hours : 1800 819 394

Or contact Julie Cairns on 03 8586 9333 or email

After hours : 1300 768 007

Click here to learn more about our Motor Vehicle Incident Management Service.


For Panel Repairs (Victoria only):

Call Sheen Panel Services 1300 REPAIR.
Sheen will guarantee a FREE loan car for all AB Phillips clients and $150 Insurance Excess Reduction.
24 locations around Victoria.  Visit

Please note:  AB Phillips does not receive any fees or commissions from the organisations detailed above for referrals.  


further claims information

If you are a Business Client, please click here for Claims Assistance. 


If you are a Private Client, please click here for Claims Assistance.