2014 Sue Ronai Excellence in Claims Award

Austbrokers Phillips is very pleased to announce that the 2014 Sue Ronai Award for Excellence in Claims goes to National Transport Insurance (NTI).

NTI was very excited to win the award. State Manager of NTI, Renzo Antidormi said, “NTI is thrilled to be awarded the Sue Ronai Memorial Excellence in Claims Award.  As a specialist in heavy motor insurance, our Claims Team is committed to helping transport operators get back on the road sooner so that they can continue to serve their customers and ensure that their livelihood is protected.  We are honoured to be recognised for this commitment. On behalf of the NTI VicTas team, I’d like to thank Austbrokers Victoria and Tasmania for this award and for highlighting the importance of claims service excellence in the Australian Insurance Industry.”

About the award

The Sue Ronai Excellence in Claims Trophy has been awarded by Austbrokers Phillips for the last 5 years. Following discussions with Austbrokers Holdings and Austbrokers Principals in Victoria and Tasmania it was agreed that this annual award will be awarded on behalf of all Austbrokers members in Victoria and Tasmania.

The award is for the insurer that provides the best overall claims performance based on a 13 point criteria. Voting is conducted twice – once in the middle of the year and again at the end of the year.  The votes are tallied in December and then the trophy is awarded to the winner.

Sue Ronai spent a long and distinguished career in the insurance industry. She spent most of her working life in claims at various major insurers, was a former Claims Manager of Zurich Insurance and was Claims Manager of Austbrokers Phillips when she passed away from cancer in 2007. Sue also spent several years in insurance recruitment at DLA Consulting.