Fast, end-to-end claims management

Our claims team act as advocate and intermediary to maximise the outcome with the insurer. Once you’ve lodged a claim we will see it through to settlement, managing all the paperwork and making the process simple.

Minimise any unnecessary delays

If you have an incident please notify us as soon as possible. This will enable us to action the claim as quickly as possible. You can lodge your claim anytime either online or over the phone - you will receive a dedicated claims specialist to manage your claim every step of the way. To help expedite your claim faster, please take photos of any damage that has occurred to your property and collect personal details of anyone else involved.


If you need to speak with us please contact us on the details below:

Motor Vehicle:

  • Business Hours: 1300 242 136

  • Emergency Towing (Victoria):
    03 9682 6666

  • Emergency Windscreen Repair (O’Briens): 131616

Personal Property:

  • Business Hours: 1300 242 136

  • Emergency After Hours: 1300 881 750


If you need to speak with us please contact us on the details below:

Business Insurance:

  • Business Hours: 1300 242 136

  • Emergency After Hours (Property Damage):
    1300 881 750

“Please Note - For any make safe attendance by Johns Lyng Group you may incur out-of-pocket expenses if the claim is denied by the insurer or falls under maintenance, wear and tear and other exclusions specified in your policy.”


If you need to speak with us please contact us on the details below:

Strata Insurance:

Business Hours: 1300 242 136

Emergency After Hours (Property Damage):
1300 881 750

“Please Note - For any make safe attendance by Johns Lyng Group you may incur out-of-pocket expenses if the claim is denied by the insurer or falls under maintenance, wear and tear and other exclusions specified in your policy.”


Claims must be notified within 60 days of the first notification of the audit and within the client’s period of paid cover.

Please lodge a claim as soon as you become aware of an audit, without waiting for the issue of the finalisation notification.

If you are unsure of who your current insurer is, please contact the Tax Audit team on 1300 685 606.

Please have the following documentation available to lodge the claim:

  • Opening notification

  • Client tax invoice / receipt

*The insurer may request additional information dependent upon the circumstances of the claim.

*Please lodge a claim as soon as you become aware on an audit, without waiting for issue of the finalisation notification.

*Please ensure you lodge the claim within the policy period. Claims submitted after expiry of the policy period may not be reviewed.


Emergency Claims Additional Information

Johns Lyng Group are the AB Phillips preferred supplier for property after-hours emergency assistance. Johns Lyng Group has the capability to deliver emergency building works across all sectors, including fire / flood damaged structures affected by natural disasters.


Please note: any service provided through this emergency after hours service that is not covered under your insurance policy will be charged back to you.


Melbourne Towing Service are the AB Phillips preferred supplier. Towing costs will only be covered for comprehensive motor policies. Charge back will apply if your policy does not respond.


O’Briens windscreen replacement is available and included for customers who opted for this coverage. Charge back will apply if your policy does not respond.

Important Contacts

Insurers:

Emergency Services:

Allianz 13 10 00 CHU 1800 022 444

CGU 132 480 [13 CGU 0] Chubb 1800 726 226

MB Prestige 1800 021 156 QBE 1800 023 387

Suncorp  13 25 24 Vero  1300 888 073

Zurich  13 26 87

Police / Fire / Ambulance Call 000

State Emergency Services Call 132 500

Poisons Information Hotline Call 13 11 26